Help Desk

Shipping Fee

We provide free shipping to the majority of countries. However, select countries may incur shipping charges. For accurate information, please refer to the checkout page.

Order Processing & Shipping Time

All orders will be shipped within 48 hours on working days (Monday to Friday). We will carefully choose the most suitable shipping method for your order, including options for semi-express and express delivery, with an estimated arrival time of approximately 7 to 12 days.

Customs Duties & VAT

Leasholic takes responsibility for any additional taxes and fees applied by your government to facilitate the delivery of your package. Customers only need to pay for the product and shipping costs, while Leasholic covers the customs duties and VAT. However, please note that customers may be required to pay additional fees in accordance with the specific policies of the destination country or its residents.

Tracking Your Order

If you have a Leasholic account, you can monitor the status of your order at any time. Most tracking information will be displayed on your order page. You can use either 17TRACK or TRACK718 to track your package.

Changing Address for an Existing Order

If you need to make any changes to your address, please follow these steps:

  1. Change or add a new address in the member center first.
  2. Inform us by email (cs@Leasholic.com) or through the inbox after you have updated your address and provided your order ID.

We will double-check the order record to ensure that the address for each order is updated accurately.

Preorder / In Stock

If your order contains both in-stock items and preorder items with release dates delayed by more than 30 days, we will ship the available items first. The additional shipping fees will be covered by Leasholic.

In addition, in cases where there are sufficient incoming orders to support the extra shipping cost, even if all items are set to be released within 30 days, we will consider splitting the shipment and adjusting the shipping schedule accordingly.

All items will be packed in a box. If it is not in standard, please contact us at cs@Leasholic.com.

Refund Policy

No refund is available for any situation caused by unsatisfied product / parcel packing condition Furthermore, refunds will not be issued for non-deliverable items that has been sent to the address customers have provided.